Frequently Asked Questions

All your questions should be answered here. If not, please feel free to contact us. contact !

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What do I need to mount the tent on my vehicle?

The tent comes with the necessary assembly equipment for installation.

How long does installation take?

Installation should take no more than 5 minutes.

How many people are needed to install the tent on my car?

We recommend that at least two adults set up the tent.

How to set up the tent safely?

All steps are detailed on our installation page.

What tools are needed to install the tent on my vehicle?

All the tools needed to set up the tent are included with your purchase.

What do I need to know about the height of my roof bars?

The distance between the top of your roof rack and the top of your roof must be at least 8 cm.

Will my roof bars support the tent?

The bars must support the weight of your folded Trek (when closed). The minimum weight is 38 kg.

How do I know if my roof bars will work?

Our mounting hardware is universal and should fit any rack/crossbar system. If you are unsure, please contact us.

My roof bars are thick, will they fit?

Our universal mounting hardware can accommodate crossbars up to 10 cm thick.

What should be the spacing between my roof bars?

To find the optimal distance, divide the length of your tent by 3 (if you have two crossbars). For example, if your Trek is 208 cm long and you have two crossbars, divide 208/3 = 70 cm should be the spacing.

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Are your tents guaranteed?

Yes, our tents come with a two-year manufacturer's warranty.

Do you have a physical store?

We are currently 100% online.

I don't live in France but would like to buy a tent. What should I do?

We are working to open up all European markets. In the meantime, please contact us at contact@gooverland.eu for a quote.

Do you have any demonstration units we can see?

Very soon. We are working on launching a network of ambassadors who can demonstrate our tents to you.

Where are your products manufactured?

Our manufacturer is based in China.

Where do you deliver?

In France and Europe (according to quote)

Can I cancel an order?

Yes, please see our return policy.

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How should I store my roof tent?

We always recommend keeping your RTT at least 5cm off the ground to prevent moisture from entering your tent and causing mold or other problems. Be sure to air out/dry your tent thoroughly before storing it for long periods of time. Do not leave it outside directly exposed to the elements if you will not be using it for weeks or months.

What should I do if my roof tent is wet when I close it?

When you have the opportunity, be sure to open the tent so that it can air out completely. Keep in mind that large temperature changes, such as freeze-thaw cycles, can cause condensation even if a tent is closed. If you don't air out the moisture, mold can form.

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